Biomat USA - Carrollton, TX - Reviews, Appointment & Contact (2024)

Mikal Rivers

Clean ,quick, and efficient being someone that comes here often my time here is always pleasant. Highly recommend

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Michael Angelo Reyes

Long wait times for no reason, employees here lack urgency. Not to mention once you’re stuck they’re not paying attention to you, I’m an easy stick and my last donation they messed me up and switched to the other side. I spent almost 2.5 hours from start to finish as a return donor this is ridiculous. I’d rather go to Biolife on Belt line rd the wait maybe an hour but at least I’m not there longer than 2 hours.

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Dylan Ortega

I really think management needs to look into staffing. Over 10 people sitting in the waiting room and with no one at the front desk and no one is screening. What is the point of pushing the kiosk if it doesn’t speed anything up. You spend a good 20-30 minutes waiting to be screened because there is no one to do the job. There is no reason for wait times to be this long.

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Ramond Roberts

It’s been almost a year since I been to this place, so they said I was considered a new donor. Had to go through physical and everything all over again. New donors suppose to get 100 dollars for four donations, my third donation I didn’t receive 100. I asked why and she says because I been there before so I don’t get the new donors compensation. But I still had to do everything all over as a new donor. Doesn’t make sense.

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Tiandra Johnson

The process would be faster if the employees would stay off of their cell phones while at the front desk and while screening donors*** Update** This center definitely has staffing issues. There was literally NO ONE at the front desk for over 30 mins during my visit today, and no one was screened during that time. There were over 10 people in the lobby just sitting there waiting. What is the point of pushing the kiosk if it doesn’t help speed up the process.

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Joey Daniels

These guys and gals are some of the best really great people working at this location I always get in and get out quick and without any hassle. Highly recommend this center everyone is very professional and it’s never boring.

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Mikal Rivers

The people are always pleasant and helpful with any questions or concerns. I wouldn’t go anywhere else.

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matthew smith

Amazing customer service, unparalleled hospitality. The staff even gave me some change for gas when I was struggling. You really don’t get service like this often nowadays. .

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Harry Stephens

Jody is the best pricker and screener! Love Josey Ln location great team.

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Christian Jaramillo

Writing this after my 7th visit, of which I’ve only ONCE been able to donate. Staff is friendly, sure, but that doesn’t make up for the system never working or the center being SEVERELY understaffed, or the lack of knowledge of their own processes and requirements. Took me 4 visits to get registered between over 3 hours waiting for systems to come up, then coming back and going through most of the process only for the staff to discover some “new” form they had no idea about and forcing me to get my dr to sign off, then their doctor has to review it but only works 2 hours a week when they choose. Finally registered and discover it takes over an hour to get past check in, another hour plus to get on a machine, being told to come back because even though I’ve checked in it’s now too late and staff doesn’t want to stay so late. Horrible place, not worth it. Visit another company in Dallas, I’ve noticed I’m not the only one with these kind of complaints in the reviews and all Grifols does is paste in a generic “Please call us to give us your complaint” instead of doing something about it.

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